FAQ

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PLEASE NOTE:

Kallar Chauffeurs shall not be liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information.Whilst we make every effort to ensure that the Booking service is available, We do not enter into any agreement to the effect that the Services and/or the Bookings will be available at all times or that the use by you of the Booking service will be entirely uninterrupted or error-free. Kallar Chauffeurs shall not be liable or responsible of any traffic jams, road blocks, diversion on your route which in result of a flight was missed, loss of earnings, loss of profit, loss of sales, loss of turnover, loss of time, loss of or damage to reputation or goodwill, loss of opportunity; loss of customers or contracts,

Yes, we are. We are licensed by the Birmingham City Council.

We offer airport transfers, long distance trips, full day trips, corporate account work, group travels, wedding occasions.

 Yes, we have all our drivers DBS checked

We allocate a free 60 minutes time allowance to all the passenger as soon as the flight status shows “LANDED”. So, within the first 60 minutes time after your flight status shows “LANDED” we will not charge you for any waiting time.

You can either call us on the booking number or email us with your journey detail and our booking team will call you back with the quotation.

You can always ring our booking line or send us an email for your booking request. If we have any vehicle available then yes, we will send the driver out to pick you up as soon as possible. However, we always suggest our customers to give us a minimum 2Hours notice prior to any booking.

We have 4 doors saloon cars, 5 doors estate cars, up to 7 seaters people carriers

We need passenger’s name along the phone number. Just in case if we have to talk to the passenger at the time of arrival to inform them that driver is arrived. We also need the pickup address and drop off address.

 

We charge per mile for the journey from A to B location. We always ask customer at the time of booking if they wish to add extra stop into the journey then surely, we can give you the price including any additional stops into the journey.

We have provided a complete training to our drivers. Drivers can assist the customers with their shopping or luggage but westrongly suggest customers to load or unload their shopping or luggage their self to avoid any damage to their property.

We can understand the situation. Surely, we would love to help you out in this. We need a minimum 2 hours notice before your confirmed booking time in writing. Please send us your cancellation request on info@kallarchauffeurs.co.uk 2 hours before the confirmed booking time.

You maycancel your booking within the last 2 hours then there will be a short notice cancellation charge of 30% which will be applied on your fare amount.Remaining amount will be refunded to the passenger with the same payment method they used to make the payment for this journey.

When a driver reaches at the customer’s pickup address, we always advice driver to give a reasonable time to the passenger to reach to the driver. Our driver will call you and message you as soon as they arrive. You willget driver’s name and vehicle detail in the email within the last hour the booking. For some reason if driver don’t receive any response from the customer after 10 minutes then automatically, we will cancel this journey and a cancellation notice will be issued to the customer through email. Unfortunately, no refund will be issued to the customer in under any circumstances.

We accept: Cash, credit or debit card with our chip & pin machine provided by PayPal, PayPal, Contactless, Apple Pay, Bank Transfers.

All the payment(s) must be made in advance prior to the booking time. We accept the various payment method such as Cash, credit or debit card with our chip & pin machine provided by PayPal, PayPal, Contactless, Apple Pay, Bank Transfers. Please note: Any cash payments must be paid in full to the driver before the journey starts

Yes, sure. Please speak to our booking team and they will be able to give a discounted price for your regular journeys with us.

 Meeting point on all the airports is Costa Café unless otherwise stated

Any airport offer included your pickup or drop off parking charges along the total mileage on 1 single journey. Please note: congestion charge, additional parking charges, waiting time, toll charges are not included in any offers

We need your flight number, numbers of passengers, exact amount of luggage, lead passenger’s name and contact number.

Our driver will be monitoring your flight status and as soon as your flight status shows “LANDED” you will receive a welcome message or call from the driver. Please stay in touch with the driver as soon as your flights landed. Once you have cleared from the immigration and collected all your luggage then inform your driver straight away. Your driver will be waiting outside for you in the arrival’s area / costa café or on an agreed meeting point.

We always advice driver to make a contact with the customer as soon as flight status “LANDED”. We allow 60 minutes free waiting time to the customer which is more than sufficient to get clearance from the immigration and collect all their luggage. In any unexpected situation if driver receive no response from the customer even after 60 minutes from the airport trip then we will have to cancel the trip and no refund will be issued to the customer in under any circumstances.

For a standard waiting time for any short journeys we charge 25p per minute. Any airport or long day trips including wait and return journeys we charge £20 an hour. Any additional mileage on your journey will be charged on a standard tariff. (Executive vehicle charges are separate)

We always try our best to give our best to customer. If you liked the driver’s service and wish to tip your driver then feel free to tip your driver. That’s their hard work.

 NO, Smoking and drinking in a licensed vehicle is strictly prohibited.

You or any other Passenger, domestic animal or Bicycle soil, contaminate or damage a Vehicle, in which case a cleaning fee up to a maximum of £100 shall be charged; tolls or road related charges are payable in relation to your Booking;

NO, we will not allow unaccompanied Minors to travel alone in a Vehicle. We will notify the Minor’s parent or guardian and/or relevant regulatory authority, in the event that we suspect a Minor is travelling unaccompanied and shall advise that the Booking cannot be completed without the Minor being accompanied. In exceptional circumstances and subject to the parent/guardian’s consent, we may allow Teenagers to travel unaccompanied, provided that when making a Booking for any unaccompanied Teenager, you inform us that an unaccompanied Teenager will be travelling. We may, at our discretion, decline to accept such Booking and we shall not be liable to you or be deemed to be in breach of these Terms if we decline to accept such Booking. We do not accept any additional responsibility for any Minor, or Teenager, who travels unaccompanied in a Vehicle.

If we have found your lost property then we will call you or email you. For any reason if we are unable to make any contact with you then we will hand over the lost property to local police station and we will ask them to provide us a receipt.

No, customers are not allowed to make any films or take pictures at any time.

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