Terms and Conditions

Last updated: 01/01/2021.

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the [www.kallarchauffeurs.co.uk] website (the “Service”) operated by [Kallar Chauffeurs] (“us”, “we”, or “our”). We may use words like “You”, “Yours”, “Client(s)” for customers. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 

 Disclaimer

Kallar Chauffeurs shall not be liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information. Whilst we make every effort to ensure that the Booking service is available, we do not enter into any agreement to the effect that the Services and/or the Bookings will be available at all times or that the use by you of the Booking service will be entirely uninterrupted or error-free. Kallar Chauffeurs shall not be liable or responsible of any traffic jams, road blocks, diversion on your route which in result of a flight was missed, loss of earnings, loss of profit, loss of sales, turnover, loss of time, loss of or damage to reputation or goodwill, loss of opportunity and loss of customers or contracts.

About us and what we do

Kallar Chauffeurs is Birmingham based Private Hire taxi business. Kallar Chauffeurs is licensed by The Birmingham City Council. We offer an executive and an affordable travel service to the customers. Whether customers are traveling to an airport, city to city transfer, a day journey, business meeting trips, contract work, our business is always one call away to provide our customers a highly professional and friendly service day and night. We have all our drivers DBS checked.

Like other businesses in the trade, we carry regular checks on drivers and on vehicles to make sure we are meeting all the standards and always trying our best to provide a highly quality service.

We provide a complete training to our drivers. Drivers can assist the customers with their shopping or luggage but we strongly suggest customers to load or unload their shopping or luggage their self to avoid any damage to their property.

What we expect from you

It is solely customer’s responsibility to provide us an accurate as possible information when making a request for a booking. When you are making your booking over the phone, through our website or by email we would like to know the following information in order to provide you an accurate as possible quotation for your journey. Here is the list of information we would like to know:

  • Lead passenger’s name
  • Passenger’s phone number (and email address for booking confirmation)
  • Exact Date and time
  • Exact number(s) of the passengers in the journey
  • Exact number(s) of the luggage. Example: Hand Carry / Medium or Large Suitcases / Sports Bag (if applicable)
  • Number of the stop(s) in the middle of the journey (if applicable)
  • Type of the vehicle (Standard Saloon / Executive Saloon / MPV up to 6 / MPV up to 8)
  • Flight number (if applicable)
  • Meet & Greet Service (At the Airport or on Port)
  • Any additional information for us such as: Driver’s note / Booster Seat / Car Seat

It is solely customer’s responsibility to give us the correct information at the time of the booking. It is solely customer’s responsibility to give us the correct address for pick up and drop off addresses. We do not take any responsibility of any wrong address being provided. (Extra charges may apply to drive to correct address)

We will only give customer the price of what they tell us over the phone, website booking form or by email and depends on the service customer required. We will not charge you for anything which you have not requested.

It is solely customer’s responsibility to add extra information if the trip has more than one stops in the journey. So, we can give you the accurate price. Failing to inform us before of any additional stops will have extra charge applied towards the customer’s journey.

It is solely customer’s responsibility to choose the correct vehicle type. If a customer has more luggage which doesn’t fit in a normal saloon car, then we would strongly suggest them to all see our vehicle guide chart to choose the correct vehicle.

If you are unsure about choosing the correct vehicle then please call us or send us an email and we will tell you which vehicle is suitable for all your passengers and the luggage.

If a wrong vehicle was ordered and we’ve had to send a replacement vehicle to complete customer’s booking then additional 30% charge will be applied towards the journey.

Please inform us as soon as possible, preferably at the time of the booking if you have any special requirements, such as help with wheel chair, baby seat, child seat, booster seat, additional drops on the journey etc.

If we have your airport booking with us then we will use your flight number to keep checking up on live tracking of your flight status but we expect you to give us an update if your flight gets cancelled so we can inform our drivers on time. it is solely customer’s responsibility to inform us as soon as possible for any major changes in their flight or journey.

Vehicle guide chart for one single journey

Vehicle Type SALOON ESTATE UP TO 6 SEATERS UP TO 8 SEATERS
No of Passengers: 4 Passengers 4 Passengers 6 Passengers 8 Passengers
Suitcases: 2 Large or 2 Medium (MAX) 4 Large or 4 Medium (MAX) 2 Large or 2 Medium (MAX) 8 Large or 8 Medium (MAX)
Hand carry: 2 (up to 7KG) 4 (up to 7KG) 2 (up to 7KG) 8 (up to 7KG)

How we work

We only accept advance bookings through phone call, our website quotation form and email. We do not accept any other ways of accepting booking request(s). Bookings made online or via email are subject to receive confirmation from us through email or a phone call. Usually within 2 hours. When we provide any quotation to any customer, we always do our best to be very accurate and clear in explanation. All the customer will get a price first for their journey before we confirm their booking. So, you won’t get any surprises in the end of the journey.

We ONLY allow our drivers to wait 10 minutes free waiting time after the confirmed booking time at the pickup address (excluding airports and ports). If our driver doesn’t see any response or hear anything from the customer then unfortunately in this kind of situation, we will have to cancel the trip and under no circumstances NO REFUND will be issued to customer. As an evidence we will keep the call and message history and GPS location.

Ways to pay

All the bookings are advanced payment only, so payment must be made prior to your journey. You can use our secured payment system to make your payment online via PayPal or Debit and Credit Card. In some circumstances we do offer in car secure payment service. This can be done by contactless payment and chip and pin. Customer can pay for their journey in cash too if they wish too.

Cancellation Policy

We do understand sometimes we do come across some unexpected situations in life and we have no control over them so therefore we are always ready to help our customers. If a customer wish to cancel their confirmed booking, then please inform us as soon as possible so our booking team can help you in this.

PLEASE READ THIS SECTION CAREFULLY

For any journey with under 50 miles pick up we require minimum 1 hour notice. If a customer wish to cancel their journey 1 hour before their confirmed pick up time, then they will receive the full refund in the same format which they used to make the payment for the journey. If they cancel the trip within the last 60 minutes before their journey starts then 50% amount will be deducted from the full amount paid for the journey.

For any journey between 50 to 120 miles pick up we require minimum 2 hour’s notice. If a customer wish to cancel their journey 2 hours before their confirmed pick up time, then they will receive the full refund in the same format which they used to make the payment for the journey. If they cancel the trip within the last 2 hours (120 minutes) before their journey starts then 65% amount will be deducted from the full amount paid for the journey.

For any journey over 120 miles pick up we require minimum 3 hour’s notice. If a customer wish to cancel their journey 3 hours before their confirmed pick up time, then they will receive the full refund in the same format which they used to make the payment for the journey. If they cancel the trip within the last 3 hours (180 minutes) before their journey starts then 80% amount will be deducted from the full amount paid for the journey.

NO SHOW POLICY

If our driver doesn’t see any response or hear anything from the customer after waiting 10 minutes of waiting then unfortunately in this kind of situation, we will have to cancel the trip and under no circumstances NO REFUND will be issued to customer. As an evidence we will keep the call and message history and GPS location.

Failing to notify us completely of any cancellation of your journey after the confirmed booking time we will charge customer a full amount of the journey. In under no circumstances, we WILL NOT issue any refund to the customer.

We always strongly advice all our customers to please inform us of any changes in their circumstances as soon as possible to avoid any disappointment later. Please allow 5 to 7 working days for a refund amount to shown in your bank account.

Kallar Chauffeurs has rights to change their conditions, prices and policy terms at any time without giving any notice.

All confirmed bookings are fully secured and the customer will not pay any extra amount if the prices increase or decrease after the booking confirmation date and time.

Additional Charges:

Waiting time: Every 0 – 60 minutes £20 FIXED

Parking charges: Depends on the airport, port or city

Vehicle cleaning fee: £85 FIXED

Toll Charges: Not included in quotation. (Will need to be paid separately)

Congestion Charge (London): We will give you price including congestion charge if your pick up or drop off address comes under CC= Congestion Charge zone.

ULEZ (London): We will give you price including ULEZ charge if your pick up or drop off address comes under ULEZ.

CAZ Clear Air Zone (Birmingham, Bath, Leeds): We will give you price including CAZ charge if your pick up or drop off address comes under CAZ.

Airport Bookings

All the Airports are our main clients and we do receive a large amount of regular work from them on regular basis. Airport journeys are slightly different from a typical city to city transfer or travelling within your home city. We would like to provide you a clear picture of how we work with airport trips.

Flight can be ON TIME, EARLY, DELAYED or CANCELLED. When we receive client’s airport booking request, on the day we regularly check the status of flight’s live tracking so our customer can get picked time on time. We use official airport’s website for accurate information for estimated or exact time of landing.

We always allocate first 60 minutes FREE waiting time in customer’s airport booking. This allows customers to go through immigration and collect their luggage without any rush.

When we provide our customer a quotation, which has an airport selected as a pick up address we always give you the price including first 60 minutes FREE parking too.

First 60 minutes waiting time and first 60 minutes free parking time starts as soon as flight status shows “LANDED”.  Example: if your flight was scheduled for 05:15pm at Heathrow Airport but flight landed at 06:11pm. Your first Free 60 minutes time will start from 06:12pm. If your flight lands early then we will use your actual “LANDED” time to start the free allowance time.

After the first free allowance we will charge you waiting time for any extra time. A fixed charge of £20 will be applied for up to every 60 minutes, and will continue until driver starts their journey.

Any additional parking charges other than the first 60 minutes will need to be paid separately to cover the extra time in the car park.

When our driver(s) arrives at the airport they are required to take an evidence of their presence at the airport. This helps us to monitor their time management skills and performance. A GPS location of their current location at the time of arrival always get saved, also when they leave the airport to start their journey.

Meet and greet service

We do offer customer a meet and greet service where one of our professional driver(s) will come inside the airport in arrivals area or at any agreed meeting point with meet and greet sign or tablet in their hand which will have a customer’s name written on it. Our professional driver will then help you with your luggage and assist you by the car. (Additional charges apply for this service. Charges are various depends on the airport)

Our Fixed journeys

We offer reduced price for long distance airport trips to save customer money and it’s a great way to bring the customer back and help to increase the business. So, we DO NOT CHARGE you exactly per mile for a long-distance trip which will cost customer a lot of money. We check the actual distance from your home address to the airport of your choice or any long-distance address (80 miles and over) then we apply discount of up to 20% on customer’s quotation and offer them a reasonable price for their journey

Damage to our property and unacceptable behaviour

You or any other passenger(s), domestic animal or bicycle, soil, contaminate or make any kind of mess in our vehicle, in which case a cleaning fee of fixed £85 shall be charged. Any deliberately, intentionally or physical damage or attack to our property (car / vehicle) shall be reported to the Police and local authorities. Any threats and unacceptable behavior towards our driver(s) will not be tolerated and shall be reported to the Police and local authorities. You or any other passenger(s) will be banned from us.

A guide for young passenger / teenager

We will not allow unaccompanied minors to travel alone in a Vehicle. We will notify the Minor’s parent or guardian and/or relevant regulatory authority, in the event that we suspect a minor is travelling unaccompanied and shall advise that the booking cannot be completed without the minor being accompanied. In exceptional circumstances and subject to the parent/guardian’s consent, we may allow teenagers to travel unaccompanied, provided that when making a booking for any unaccompanied teenager, you inform us that an unaccompanied teenager will be travelling. We may, at our discretion, decline to accept such booking and we shall not be liable to you or be deemed to be in breach of these terms if we decline to accept such booking. We do not accept any additional responsibility for any Minor, or Teenager, who travels unaccompanied in a Vehicle.

Lost Property Found

If we have found your lost property then we will call you or email you. For any reason if we are unable to make any contact with you then we will hand over the lost property to local police station and we will ask them to provide us a receipt.

Smoking / Drinking

Smoking and drinking in a licensed vehicle is strictly prohibited.

Important additional notes

Customers are not allowed to make any films or take pictures of our driver(s) at any time.

Contact